{"id":7197,"date":"2020-09-29T13:55:52","date_gmt":"2020-09-29T10:55:52","guid":{"rendered":"https:\/\/redgatecapital.eu\/?page_id=7197"},"modified":"2024-04-17T09:08:50","modified_gmt":"2024-04-17T06:08:50","slug":"procedure-for-resolution-of-client-complaints","status":"publish","type":"page","link":"https:\/\/redgatecapital.eu\/en\/about-us\/regulations\/procedure-for-resolution-of-client-complaints\/","title":{"rendered":"Procedure for resolution of client complaints"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_754092401\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-large\"  id=\"row-1979058479\">\n\n\t<div id=\"col-148942289\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h5>Regulations<\/h5>\n<h1>Procedure for resolution of client complaints<\/h1>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-679456997\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1979058479 > .col > .col-inner {\n  padding: 145px 0px 60px 0px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_754092401 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(251, 235, 211);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_744337200\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-752790037\">\n\n\t<div id=\"col-898867276\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\nThe purpose of the given internal regulation for the resolution of Client Complaints is to regulate the procedure for the resolution of Client Complaints in AS Redgate Capital and its subsidiaries.<br \/>\n<div class=\"row align-middle\"  id=\"row-1874889703\">\n<style>\n#row-1874889703 > .col > .col-inner {\n  padding: 0px 0px 10px 0px;\n}\n<\/style>\n<\/div>\n\n\t<div id=\"col-1202656868\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 70px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/redgatecapital.eu\/wp-content\/uploads\/Redgate-shares-icon.png\" class=\"attachment-medium size-medium\" alt=\"Redgate icon 6\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p>Read the document (opens in new tab):<\/p>\n<h4 class=\"arrow-animation\"><a href=\"https:\/\/redgatecapital.eu\/wp-content\/uploads\/Procedure-for-the-resolution-of-client-complaints-08.04.2024.pdf\" target=\"_blank\" rel=\"noopener\">Procedure for the resolution of Client Complaints (08.04.2024)<\/a><\/h4>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n<p>&nbsp;<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-752790037 > .col > .col-inner {\n  padding: 45px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-752790037 > .col > .col-inner {\n    padding: 90px 0px 0px 0px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_744337200 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_164763079\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-800174346\">\n\n\t<div id=\"col-1396804947\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>More like this<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-800174346 > .col > .col-inner {\n  padding: 45px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-800174346 > .col > .col-inner {\n    padding: 90px 0px 50px 0px;\n  }\n}\n<\/style>\n<\/div>\n<div class=\"row\"  id=\"row-1527469351\">\n\n\t<div id=\"col-1800139100\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"subtitle\">Regulations<\/p>\n<h4><a href=\"\/en\/about-us\/regulations\/overview-of-investment-risks\/\">Overview of investment risks<\/a><\/h4>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-610171945\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"subtitle\">Regulations<\/p>\n<h4><a href=\"https:\/\/redgatecapital.eu\/en\/about-us\/regulations\/client-categorisation-criteria\/\">Client categorisation criteria<\/a><\/h4>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-913377952\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"subtitle\">Regulations<\/p>\n<h4><a href=\"\/en\/about-us\/regulations\/principles-for-protection-and-safekeeping-of-the-assets-of-clients\/\">Principles for protection and safekeeping of the assets of clients<\/a><\/h4>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-946876986\">\n\n\t<div id=\"col-382778483\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<a href=\"\/en\/about-us\/regulations\/\" class=\"button primary is-link arrow-animation\" >\n\t\n\t<span>Back to Regulations<\/span>\n\n\t<img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/themes\/redgate\/assets\/images\/Redgate-arrow.png\" class=\"button-arrow\" width=\"33\" height=\"8\" alt=\"Button arrow\"><\/a>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-946876986 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #row-946876986 > .col > .col-inner {\n    padding: 90px 0px 50px 0px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_164763079 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(251, 235, 211);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":5519,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7197","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Procedure for resolution of client complaints - Redgate<\/title>\n<meta name=\"robots\" content=\"index, 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